Customer Service Associate - French

Specializations:

Customer Service


Date Posted:

June 12, 2019, 10:21 a.m.

Work schedule

Continuing full split

Employments

Full time

Location:

Netherlands

Salary:

Not specified/Negotiable

Experiences:

Depending on the position


Description:

 

 

Job Overview:

 

  • Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about company’s products or services.
  • They may promote and sell our company's products or services as well as investigate and resolve customer complaints.

 

 

Responsibilities&Qualifications:

 

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

 

Extraordinaire Customer Experience (ECE) and Customer touch point

 

  • On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STS, FCR and efficiency.

 

Satisfaction Management

 

  • Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey

 

Customer Relationship & Satisfaction

  • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
  • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
  • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications

 

Manage Service Delivery Process / Execution

  • Manage escalations to your customers.
  • Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
  • Follow up on quotes and quality issues

 

Manage Interfaces & Build Service Culture

  • Act as voice of the Customer for internal support departments
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
  • Take ownership for actions and follow through on tasks until resolved  

 

 

Competencies:

 

  • Building Effective Teams
  • Motivating Others
  • Managing and Measuring Work
  • Values: Integrity, Accountability,Teamwork, Innovation
  • SET : Strategy, Execution, Talent (for managers).

 

 

Are you interested?

Create your online CV and apply now!

 

 

 


Skills:
-
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